REFUND & RETURNS POLICY
Refund & Return Policy
We are happy to offer an exchange on items that are returned to us unopened and unused, provided we are notified within 7 days of purchase and the item is returned within 10 days of contacting us.
If you have opened your products and have another concern, please get in contact with us at firstname.lastname@example.org
HOW IT WORKS
To start a return, you can contact us at email@example.com with your order number and the details of the product/s you would like to return. We will get back to you within 48 hours and if the return is accepted, will share the necessary steps depending on your location.
- Shipping costs will not be refunded by Eco ME
My item arrived broken or faulty.
For items that arrive broken or damaged, take an immediate photograph of how they arrived and email firstname.lastname@example.org and we will guide you through the returns process. For any items that arrive broken or faulty we will provide a replacement if we are notified within 24 hours. Please do not dispose of the item until we have had the chance to chat with you.
I have been sent the wrong item.
If for any reason you have been sent the wrong item, take an immediate photograph of your order as it arrived and email it to email@example.com and we will guide you through the returns process. Email us within 7 days of receiving your order.
What if I enter the wrong delivery address or order details/products?
In the event you have incorrectly entered information please reach out firstname.lastname@example.org to update information or cancel an order.
*Cash refunds will only be issued if the item is deemed faulty and the item cannot be replaced. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.