Refunds & Returns Policy

Section 1 FAQs

To start a return, you can contact us at eco.tan.uae@gmail.com with your order number and the details of the product/s you would like to return. We will get back to you within 48 hours and if the return is accepted, will share the necessary steps depending on your location.

  • Shipping costs will not be refunded by Eco ME

For items that arrive broken or damaged, take an immediate photograph of how they arrived and email eco.tan.uae@gmail.com and we will guide you through the returns process.  For any items that arrive broken or faulty we will provide a  replacement if we are notified within 24 hours. Please do not dispose of the item until we have had the chance to chat with you. 

If for any reason you have been sent the wrong item, take an immediate photograph of your order as it arrived and email it to eco.tan.uae@gmail.com and we will guide you through the returns process.  Email us within 7 days of receiving your order.

In the event you have incorrectly entered information please reach out eco.tan.uae@gmail.com to update information or cancel an order. 

 

*Cash refunds will only be issued if the item is deemed faulty and the item cannot be replaced. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.